Terms of Service

Agreement

These terms form a binding agreement between you and for your use of WorkTrack Pro. By creating an account, accessing the service or continuing to use it after a change, you accept these terms.

If you use the service for an organisation, you confirm that you have authority to bind that organisation, and "you" then means that organisation.

If you and have signed a separate written contract, that contract prevails over these terms to the extent of any conflict.

Your account

• Provide accurate information and keep it current.
• Keep your credentials confidential and tell us promptly if you believe they are compromised.
• You are responsible for everything done by your staff accounts, so only invite people you trust and remove access when someone leaves.
• You must be at least 18 years old, or the age of majority where you live, to accept these terms.
• One account may not be transferred to another person or business without our written agreement.

Your content and customer data

You retain ownership of everything you and your staff enter into the service — customer records, documents, work history, messages and reports.

You give us a limited licence to host, store, process, back up and display that content solely to operate the service for you. That licence ends when the content is deleted, except for copies retained in backups for a limited period or where retention is required by law.

You are responsible for the lawfulness of what you enter, including:

• obtaining any consent or giving any notice required for collecting personal data about your customers and staff;
• having a lawful basis for each purpose you use their data for;
• responding to requests from your own customers about their data;
• ensuring documents you upload do not infringe anyone's rights.

We do not review or endorse tenant content. We may remove content that we reasonably believe violates these terms or applicable law.

Acceptable use

You must not use the service to:

• break any law, or enable another person to do so;
• send spam, unsolicited messages or misleading communications;
• upload malware, or attempt to breach, probe or disrupt our security or another person's data;
• access data belonging to another tenant, or bypass the role and permission controls;
• scrape, resell or redistribute the service or its data without written permission;
• infringe intellectual property rights, or impersonate another person;
• use the service in a way that could harm our infrastructure, our other customers or the messaging and payment networks we connect to.

We may investigate suspected violations and act on them, including suspending access.

Plans, fees and renewal

• Plan names, prices, included limits and billing periods are shown in the service and in your subscription screen at the time of purchase.
• Subscription plans renew automatically for the same period unless cancelled before the renewal date.
• You authorise us and our payment providers to charge the applicable fees for each billing period.
• Applicable taxes, including GST where charged, are added to the displayed price.
• We will give notice of a price change before it takes effect for your next renewal. A change takes effect from your next billing cycle and does not alter a period you have already paid for.
• Where a plan expires or a payment remains unpaid, features may be limited until the account is brought up to date.

Refunds are handled in accordance with our Payments and Refunds policy and any separate written agreement.

Suspension and termination

• You may cancel at any time from your subscription screen; access continues until the end of the period you have paid for.
• We may suspend or terminate access if you materially breach these terms, if payment is not received, or where continued access would create a security or legal risk.
• Where circumstances allow, we will give notice and a reasonable opportunity to fix the problem first.
• We may suspend immediately without notice for serious matters such as unlawful activity, a security incident or abuse of another tenant's data.
• On termination you may request an export of your data within the stated export window; after that window your data is deleted subject to legal retention obligations.

Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability and accrued fees — continue after it ends.

Third-party integrations

Telegram, WhatsApp, email providers, payment gateways and AI providers are independent third-party services governed by their own terms.

• You must configure them lawfully and hold the accounts and permissions you use.
• Their availability, pricing, limits and policies are outside our control, and may change without notice to us.
• You are responsible for complying with each provider's rules, including messaging policies and the requirement to obtain consent before contacting people.
• Disputes with a provider are between you and that provider.

Availability and changes to the service

We aim to keep the service available and improve it continuously, but we do not guarantee uninterrupted access. Maintenance, updates, hosting faults and events outside our control may cause downtime.

We may add, change or remove features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

We may update these terms. The version and date at the top of this page show the current text. Material changes take effect on notice; continued use after that date constitutes acceptance.

Disclaimers

Except as expressly stated in a signed contract, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied — including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

We do not warrant that the service will be error-free, that it will meet every requirement of your business, or that it will satisfy any regulatory obligation of yours.

Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility.

Our aggregate liability arising out of or relating to the service is limited to the fees you paid to us for the twelve months before the event giving rise to the claim, or the amount paid by you in the month the claim arose, whichever is greater.

Governing law and disputes

These terms are governed by the laws of India. Courts at the place of our registered office have exclusive jurisdiction, subject to any consumer protections that apply to you and cannot be waived.

Before starting proceedings, please contact us — most issues are resolved by a short conversation.

If any provision is found unenforceable, it is severed and the rest remain in effect. Our failure to enforce a provision is not a waiver of it.

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